Airport transfer
Transportation service to/from an airport to hotel that is free of charge

Average room rate
Total room revenue divided by the number of rooms occupied for a given period

Blackout period
Period of high demand when special rates are not in effect

Complimentary room
A guest room for which no price is charged. This may be part of a group reservation or a room occupied by a hotel employee.

Concierge
Staff in a hotel responsible for attending to special needs of guests

Connecting rooms
They are separate but adjoining guest rooms connected to each other by a door.

Continental plan
Also known as bed and breakfast (B&B). It refers to a type of room rate that includes the price of the room and breakfast.

Corporate rates
Special rates assigned to hotel rooms usually for certain corporations

Guest amenities
A range of disposable items provided in guest room bathrooms, including shampoos, soaps, toothpaste, toothbrush and shower caps

High (Peak) season
Consecutive months in which a hotel generates optimum revenues, room occupancy and average room rates

Hotel Representative
An individual or firm responsible for facilitating market accessibility to a hotel by the travel trade

Low (Off peak) season
Consecutive months in which a hotel generates the lowest revenues, room occupancy and average room rates

Mini bar
A small refrigerator inside guest rooms providing beverages and snacks

Occupancy, percentage of
The percentage of available rooms occupied in a given period of time

Overbooking
The practice of hotels in confirming more reservations than they can accommodate

Package
It refers to a set of components in a one-price system. The components may include return transportation, accommodation and meals.

Rack rate
It is the published full price for hotel rooms.

Resort hotel
A hotel catering mainly to vacationers or tourists, providing more recreational services in a more aesthetically setting than other hotels

Room block
A number of hotel rooms set aside in advance for a client or a group, usually for meetings

Room service
Food and beverage served in a guest room

Split rate
Different room rates offered to a group, based on different room types, or different types of days, etc.

Standby
The class of air passengers who have tickets that do not allow advanced reservations or are awaiting available seats

Suite
A set of connected rooms in a hotel, usually located at higher floors. An executive suite usually contains a spacious bedroom, a living room with comfortable furniture, and a large bathroom with additional facilities.

Wake up call
A phone call made by front office to a guest room at the time requested by a room guest