Employee of the Month

JAYSON P. TUBIERA 30 Customer Service Professional Bachelor in Business Administration Major in Marketing, 1998 Polytechnic University of the Philippines – Sta. Mesa, Manila “JobsDB was a big help for me. They helped me find a job where I will be more fulfilled professionally.” Know more about Jayson You can be the next JobsDB Employee of the month! Send your contact information to employee@jobsdb.com.ph

Career Resources

The economy has benefited from the booming of the call center industry in the country. From four registered call centers in 2000, it’s about to reach its 100th mark at the end of this year; thus the so-called sunshine industry has contributed a bigger share to the country’s stability with a potential revenue of $10 to $12 billion in the next few years.

Career Spotlight: Customer Service Representatives (CSR)

A customer service representative (CSR) is primarily responsible in handling all customer-related concerns and inquiries regarding a specific product or service of the call center company.  The CSR serves as a liaison between a customer and client company.

Requirements:

• • At least 2nd year college level
• • Excellent command in English language to be able to deal with customers outside the Philippines such as US, Australia and Canada
• • Knowledgeable in computer applications
• • Must be willing to work in graveyard shift (10 pm - 6 am)

Salaries and Rewards:

Because of their night differentials and incentives, a CSR may receive a salary ranging from Php13,000 to Php20,000 depending on his/her ability to speak good English and adeptness and competence in handling customer inquiries.

Career Growth:

The career growth in most call center companies is faster than usual. Promotions of CSRs to a team leader position in less than a year, are mainly due to the constant expansion of business operations of most companies.

Challenges: