j u n e 2 0 0 5 i s s u e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Call Centers Want You.

JobsDB is always looking for self-motivated, hardworking potential agents. Now you can become part of the most dynamic, fastest-rising industry in the country.

Take a look at the positions available:

1. Technical Support Representatives
· Job description: responsible for providing telephone and/or email technical support and excellent customer service solutions to users pertaining to PC technical problem
· Employment Term: probationary
· Educational Attainment: graduate of any 4-year course
· Field of Study: IT-related
· Work Experience: minimum of 1 year experience in a sales or customer service environment preferred
· Requirements:

  • Technically proficient in PC architecture, Operations Systems, The Internet & Desktop applications
  • With Diagnostic, Problem Solving & Time Management skills
  • Speaks fluent English
  • Willing to work on a shifting schedule

2. Communications Trainers
· Job description: Creates learning experiences that prepare new and long-term employees to excel in their work environment through expert classroom instruction, on floor mentoring, and one-to-one skills coaching.
· Employment Term: project-based
· Educational Attainment: graduate of a 4 year course
· Field of Study: any
· Work Experience: 1-year training or teaching experience preferred
· Requirements:

  • Excellent oral & written communication skills
  • With the ability to manage multiple tasks simultaneously
  • Detail-oriented & able to work independently
  • Lived in the US for at least 6 mos preferred, but not required

3. Quality Analyst
· Job description: Provides support to the site management team by identifying opportunities for achieving high levels of positive customer experience, and leading the process and quality efforts to achieve them
· Employment Term: probationary
· Educational Attainment: 4th year college graduate
· Work Experience:

  • 2 years experience in a technical support or customer service environment
  • prior project or account management and call center experience preferred
  • previous experience with COPC and/or Six Sigma projects preferred

· Requirements:

  • excellent oral & written communication skills
  • fundamental understanding of statistical process analysis
  • basic understanding of math principles, charts and graphs

For more information, call 683-0151, email feedback@jobsdb.com.ph, or visit us with resume in hand at JobsDB Phils, Inc., 12/F Taipan Place, Emerald Avenue, Ortigas Center.

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